Heeton Concept Hotel - Luma Hammersmith

Excellent location. The hotel is very close to Hammersmith Underground Station (just a few minutes’ walk), giving you easy access to central London and Heathrow via the tube. It’s also near restaurants, pubs, shops and venues like the Eventim Apollo concert hall. Shops like Ikea, Primark, M&S, TK Maxx and H&M are also near. The room is modern, clean and comfortable. There is also free wi-fi. My room on the 4th floor is quite a decent space. The bed and pillows are comfortable. The staff are helpful, friendly and responsive. Generally in terms of value I find it good for the price in terms of location and the transport links nearby.

I stayed at this hotel in mid-August and accidentally left behind a teddy bear that is very precious to me. I realized it just before my flight and felt devastated, but the hotel immediately responded to my email and kindly found it. They even handed it to my friend who lives in the UK. I am truly grateful for their help and quick response. The room was very clean, the shower facilities were excellent, and overall I had a wonderful stay. It was my first time visiting the UK, and I’m so glad I chose this hotel. I would definitely love to stay here again when I return to London. Thank you so much! :)

This will become my regular place to stay in London now! Location is fantastic, just a couple mins walk from district line, Hammersmith and city line, circle line and Piccadilly line so great access to get around London. The rooms are efficiently built. The bathroom is deconstructed which worked well for us, the toilet in separate room with sink and shower outside also. It takes a little getting used to but it saves space which is great. There is a lift which is fantastic as we were on the 4th floor. Rooms were cleaned well and as often as we wished which was very handy whilst we were out and about. The service was phenomenal. Staff are so lovely and kind and really make full effort to make you comfortable.

It was kind of interesting watching this place being built, or, perhaps to be more precise, being put together from prefabricated blocks that were manoeuvred one on top of the other by cranes. The name of the chain is also kind of noteworthy; “Heeton” seems similar to “Hilton”, and 希頓 is also similar to 希爾頓. One wonders if this is deliberate. Also, some interesting rooms with areas that look kind of like they might be for preparing food, although this is not entirely clear. Anyway, good location.

Had a great stay here due to being conveniently close to enhance medical hospital. The decor in reception is lovely and it smells amazing due to the diffuser. The staff were lovely and helpful, the room was nice and clean, with an openable window and air con/ heating. Close to all the shops too. Would stay here again. Thank you.

Stayed here a few weeks ago after a spontaneous trip into central and the price being so cheap. That cheap that I ended up staying an extra day. Staff are very friendly and welcoming, always someone on reception and the rooms were extra large. Would definitely recommend

We were given a room in the basement with no daylight or fresh air, even though the pictures showed a window. Nobody wanted to help us, and we had to endure two nights in this dump. Avoid this hotel if possible. Update: After my complaints with the manager we reached a more than fair agreement. In retrospect, I can only express my gratitude for that. However, the stay unfortunately still wasn't as I had hoped.

Extremely compact hotelrooms that are highly space optimised! But the thing is, it doesn't feel cramped! Staff is extremely nice and helpful too! Even for some banter or general complaining xD